Victoria Day, Royal Weddings and Fraud

This weekend is the unofficial start of summer here in Canada, with the first long weekend of the season. It is the Victoria Day weekend, more commonly known as May Two-Four. On top of that there will be a Royal Wedding on Saturday as Prince Harry and Ms. Meghan Markle tie the knot at St George’s Chapel at Windsor Castle. And that will be followed by the FA Cup being contested at Wembley Stadium (Go Chelsea !).

ALERT ! It is an unfortunate fact that the hackers of the world like to plan their attacks on public holidays when network supervision may not be at its highest. There is so much going on that the criminals will be out in force relying on our attention being diverted elsewhere.

Please remember to be vigilant this Victoria Day long weekend and guard access to your switches.

AurorA has to deliver any traffic that is sent to it , so you are responsible for any unauthorized access to your network. AurorA will pass on any alerts that it gets of suspicious traffic patterns. AurorA has also implemented automatic blocking of B numbers once we detect a suspicious fraudulent traffic pattern in an attempt to minimize losses.

As highlighted on this blog AurorA has taken other steps such as the weekly reports of suspicous blocked call attempts, robust and accurate dial plan and intensified focus on high quality terminating routes.

Have a safe and happy Victoria Day weekend and enjoy the fireworks. Blessings to the Royal couple, Harry and Meghan.

Timo Vainionpaa

Mother’s Day

There is a great anecdote in the book “Eccentric Orbits – The Iridium Story” that I reviewed in a previous post.

It was May 9, 2004. The technicians at the Network Operating Centres for the Iridium satellite system in Hawaii and Arizona noticed a high level of dropped calls (more precisely failure to connect) and a very high level of traffic in general. They were confused because everything seemed to be working normal, and the system could hand almost 100,000 calls at a time and there were barely 140,000 handsets in service at the time.

Then they noticed that all the calls were coming from one particular place, massive numbers of people were all trying to call over the same satellite. That is what was taxing the system, a specific geographic overload. You see, there were 146,000 American troops stationed in Iraq at the time. And that year, May 9 was Mother’s Day.

The only situation that could max out the Iridium system was Mother’s Day in a war zone.

Anyone who has spent time in network or traffic engineering for a telco knows that the busiest day on the network is Mother’s Day. Even more than Christmas, or any other holiday. That is why I laughed when I read that story as it immediately resonated with me. All these soldiers and Marines HAD to call home on Mother’s Day.

So make sure that your network is ready for this Sunday, because the traffic is going to ramp up bigly.

And don’t forget to call your Mother !

Tales from the Telecom Trenchs

I am a long time voracious reader. It is a habit developed as a kid and I’ve kept it up throughout my life. Usually, in the hour before going to bed I try to turn off all electronics and spend some time reading. Often, I will also cart my latest book(s) with me to lunches, meetings and appointments so that I can dip into it if I have some time available.

My interests are wide, and includes non-fiction as well as fiction. Philosophy, histories, biographies, business books and self-help tomes are all of interest to me. Over the last year, there have been a few outstanding books on telecom that I wanted to share here with you.

Eccentric Orbits: The Iridium Story by John Bloom

I read this book over the Christmas holidays as mentioned in my Jan 7, 2018 blog post on quality six-sigma. I learned from it that the Six Sigma management philosophy on eliminating defects was pioneered by Motorola (and then exported to General Electric and to Japan). This book covers the history and the fascinating story of the Iridium LEO satellite system built by Motorola and the huge commercial and political battle to save it from being destroyed due to bankruptcy.

The story itself is fascinating, both from a revolutionary technology perspective and from a business, military and government perspective. It gives some great insight into the thinking that goes on behind the scenes and behind the headlines and how one determined man can make a difference.

It is also very relevant to our current times as there are now multiple groups trying to launch new LEO satellite constellations to provide broadband Internet anywhere on Earth; Elon Musk’s Space-X (Starlink), Richard Branson’s (and Qualcomm and Softbank) OneWeb (to be launched using Jeff Bezos’s Blue Origin), and Mark Zuckerburg’s PointView Tech (Athena). The race to provide space-based connectivity has drawn interest from all of the Silicon Valley heavyweights.

I highly recommend reading this book as it will provide some useful context to the upcoming space-based battles as well as being a great tale on its own.

Losing the Signal: The Untold Story Behind the Extraordinary Rise and Spectacular Fall of Blackberry
by Sean Silcoff, Jacquie McNish

This is the story of the Blackberry, from the company formerly known as Research in Motion. Told by two veteran Globe and Mail, Report on Business journalists it brings to life one the premier Canadian technology success stories.

This was very fascinating to me as I lived through this time and this story. Blackberry is headquartered here in Waterloo; this is a very local and vary familiar story. I recognized many of the people and events in the book and found it incredible to read it all again.

It highlights the founders Mike Lazaridis and Jim Balsillie and how they revolutionized telecommunications by inventing a whole device, the smartphone. There was a time where the “Crackberry” ( a very addictive device) was THE phone to have; whether you were in business, finance or even the President of the USA.

Yet, from the heights of owning the market, Blackberry fell due to a combination of factors, all outlined in this riveting tale.

Again, highly recommended both as a celebration of a Canadian success story, but also as a cautionary tale.

Broadbandits: Inside the $750 Billion Telecom Heist by Om Malik

This book is now almost fifteen years old. Om Malik is someone I have immense respect for. He was an investigative reporter when he wrote this before he launched GigaOm, one of the top technology and business blogs in the world and turned it into a media company and research firm. He is now a respected venture partner at True Ventures.I follow Om on social media and always look forward to his curated reading list each week.

Broadbandits is another story that I personally lived through, and it also brought back many memories and many emotions, including a lot of swearing. It describes a lot of the financial fraud behind the telecom bubble of the late 1990’s and early 2000’s. Telecom giants such as WorldCom, Global Crossing, and the financiers and stock pundits who ended up causing huge financial losses.That telecom bubble affected me directly, as we were just in the process of trying to sell AMI when the market collapsed. Many friends lost a lot of money in the stock market collapse of these frauds.

Reading this book brought it all back to me. If you have been in telecom for a few years you will recognize some of these stories and may have the same reactions I did. If you have been in telecom for less than a decade, read this book to find out the real history and some of the deceit and lies and fraud that preceded you. Either way, it is important to remember the Wild West days of a stodgy industry like telecom here in North America (and Canada was NOT exempt).

Again, highly recommended.

Bell Wholesale Road Show

I had the pleasure of attending a half day road show on Wednesday put on Bell Wholesale. They reached out to me and other carriers, telcos, ISP’s in the 519 area. It was the first time in my memory that Bell had held such an event in the area. I was curious to hear what they had to say. A long time ago I actually worked at Bell Canada, as a Customer Systems Engineer (CSE) and I provided CSE support to Bell Carrier Services which is now branded Bell Wholesale.

Most of my 35 year career in telecommunications has been in the competitive sector so Bell and other incumbent players were “the competition”. Bell can be a very formidable competitor. Due to the large network that they have in Canada, they are however, also a supplier to their competitors. That is what Bell Wholesale does. The road show was a great way to show their commitment to helping competitors like AurorA.

The sessions focussed on four main areas; IP broadband services, Data Centres and hosting, SIP solutions and Polycom voice solutions. The IP broadband covered a range of network products from 1 Gig Ethernet to entire wavelengths. The extensive portfolio of Data Centres across Canada and in the USA (and London, UK too ) are available to competitors to resell. A whole range of SIP trunking options were also presented along with the Polycom equipment to be able to go with it.

There was plenty of time to meet and chat with the Wholesale team at the networking times before and after the sessions. The sales team was there, but also Product subject matter experts and executive support right up to the VP of Sales and the head of Bell Wholesale. Many discussions were heard around the room about ways to work together.

After the event my mind was racing with ideas. It was refreshing to see and hear that Bell Wholesale “gets it” and wants to work with companies like mine, to help us succeed and provide better services to customers. Kudos to the Bell Wholesale team for doing this road show and I hope they make it an annual event.

AurorA Newsletter is Launching !

AurorA and Amitel are pleased to announce that our inaugural newsletter will launch next week.
The newsletter will be sent out twice a month, around the 8th and 23rd to avoid overloading your inbox during month-end or the beginning of the month.

This project has been in the works since the beginning of the year. We have tried to be more diligent on our blog to regularly post weekly with information and tips on topics that are of interest to you. The posts are about international telecommunications, especially from a wholesale or carrier perspective.

Also, on our social media channels like LinkedIn and Facebook we have shared articles and news from other sources that are particularly relevant to sending traffic overseas.

The newsletter will compile four or five of the best posts from the previous two weeks and send them to you in a format you can digest easier when you have the time to do so. On occasion a bonus post may appear that isn’t on our blog or social media, just as a special thank you for subscribing.

The newsletter will be emailed to those who have explicitly subscribed to our list on the MailChimp email automation platform. We have recently adopted MailChimp for our notifications for weekly rate updates and for invoice and CDR being posted to Dropbox. (Sidenote; where were these tools when I first started in business 24 years ago ?)

The sign-up form is on our website, www.amitel.com, on the right hand side footer. It will also appear as a pop-up, once, when you visit our site. Or you can sign up directly at this link here.

Signup form

If you have any comments or questions, we would love to hear them. Also, if there are any topics you would like to see covered, please send them along and we will try to oblige.

Global Local Numbers

Your new Direct-to-Consumer luxury fashion business has taken off. From your home base in Montreal you’ve got the attention of discerning fashionistas in London, Milan , Hong Kong and Tokyo. Now how can you further serve your customers by making it easy for them to reach you when they have questions or concerns that just cant be answered in an email or text ?

That is where our Local Number Service (LNS) comes in.

Your business can look like a local player and gain global access with local numbers accessible from any network (mobile, landline or payphone) in the origin country. Those customers in Milan can make a local call that rings you in Montreal directly to ask about your supply chain or sourcing. LNS is ideal for customer service as overseas callers simply dial a local number and we deliver the call to you.

Local Number Service is easy and cost-effective. It is quick and reliable and can be provisioned with a short lead time.

So the next time your business needs city specific numbers accessible from worldwide locations , call us and let us help you serve the world.